Returns & Exchanges
What to do if a piece arrives damaged, differs from its listing, or does not fit.
Template copy, review before launch. This page is a starting point for Juneli and has not been reviewed by a legal adviser. Replace it with the store’s own policy before going live.
Eligibility
A return or exchange can be raised within 7 days of delivery for pieces that arrived damaged, are materially different from the listing, or are the wrong size. Pieces must be unworn, with tags and the original packaging.
Not eligible
For hygiene and craftsmanship reasons the following cannot be returned:
- Earrings and nose pins once the seal is opened
- Pieces customised or resized at your request
- Pieces showing wear, tarnish from misuse, or missing stones after delivery
How to raise a request
Message us on WhatsApp or email test@namil.com with your order number and clear photographs, including the unboxing video if you have one. We respond within 2 working days.
Refunds
Approved refunds for prepaid orders go back to the original payment method within 7 to 10 working days of the piece reaching us. Cash-on-delivery refunds are made by bank transfer to an account you nominate.